A CHESA Service Level Agreement (SLA) provides a white-glove support and service extension to your creative team. Our SLA clients receive regularly scheduled proactive support, along with reactive support when needed.
CHESA’s SLAs provide proactive maintenance to
update systems and monitor their health, enabling a quick response to any issues that arise. Our support team- one of the largest and most skilled in the industry- operates as an ingrained member of your organization to manage software upgrades, address day-to-day concerns, and generally keep you humming along – all with an understanding of the minutiae of your business.
As industry experts, CHESA will maintain your system to keep you up and running at the optimal level – a service our clients find invaluable. The benefit of such maximum uptime and efficiency makes the SLA a fantastic return on investment.
The integrated systems environment you have put into place does not remain static. Your workflow is constantly impacted by changes, upgrades, and updates. CHESA’s SLA team brings to your environment vast and deep experience across a host of platforms, keeping you connected and seamlessly delivering the best possible user experience so your team can perform at the highest level. Clients use our SLA’s to fill the gap of additional technical expertise in supporting creative content operations.
Whether we established your systems or not, CHESA takes ownership of the whole picture, freeing your staff from time consuming troubleshooting and finger-pointing between multiple and various technology companies in
your environment. An SLA allows CHESA to address any issues so your team can focus on their daily duties, instead of putting out fires.
CHESA offers flexible packages from 9×5 Next Business day to 24 x 7 x 365. Our SLAs involve
a flat, annual rate that includes routine, ongoing, preventative maintenance balanced with the need for reactive troubleshooting and issue resolution. Clients find this beneficial as it
fits nicely into their budget and is custom-built for their needs. No more, no less!