SERVICE LEVEL AGREEMENTS

IT Services for Creative Professionals

Your IT Experts, Behind the Scenes

A CHESA Service Level Agreement (SLA) provides a white-glove support and service extension to your creative team. Our SLA clients receive regularly scheduled proactive support, along with reactive support when needed.

WHAT IS A CHESA SLA?

CHESA’s SLAs provide proactive maintenance to
update systems and monitor their health, enabling a quick response to any issues that arise. Our support team- one of the largest and most skilled in the industry- operates as an ingrained member of your organization to manage software upgrades, address day-to-day concerns, and generally keep you humming along – all with an understanding of the minutiae of your business.

WHY IS AN SLA IMPORTANT?

As industry experts, CHESA will maintain your system to keep you up and running at the optimal level – a service our clients find invaluable. The benefit of such maximum uptime and efficiency makes the SLA a fantastic return on investment. 

A Holistic Approach that Brings Real Value

WHAT HAPPENS BETWEEN PROJECTS IS CRITICAL

The integrated systems environment you have put into place does not remain static. Your workflow is constantly impacted by changes, upgrades, and updates. CHESA’s SLA team brings to your environment vast and deep experience across a host of platforms, keeping you connected and seamlessly delivering the best possible user experience so your team can perform at the highest level. Clients use our SLA’s to fill the gap of additional technical expertise in supporting creative content operations.

SLA'S TAKE YOU OUT OF THE BLAME GAME

Whether we established your systems or not, CHESA takes ownership of the whole picture, freeing your staff from time consuming troubleshooting and finger-pointing between multiple and various technology companies in
your environment. An SLA allows CHESA to address any issues so your team can focus on their daily duties, instead of putting out fires.

CHESA’s support has also been great. They are more of a partner than a managed service provider, and swift in addressing any issues we might encounter. They are essentially an extension of our in-house IT.”

- Jack Duncan

System Administrator
Root Inc.

What’s Available in a CHESA SLA?

CHESA offers flexible packages from 9×5 Next Business day to 24 x 7 x 365. Our SLAs involve
a flat, annual rate that includes routine, ongoing, preventative maintenance balanced with the need for reactive troubleshooting and issue resolution. Clients find this beneficial as it
fits nicely into their budget and is custom-built for their needs. No more, no less!

Download all the details here.

CHESA SERVICE DESK SUPPORT

  • First Response from Trained Engineers Dedicated to Quickly Resolving Your Support Needs
  • Guaranteed Response Time
  • Remote Support
  • Support Hotline and Real-Time Communications Channel
  • Virtual Agent Monitoring
  • Easy Scheduling
  • Dedicated Escalation Path to Quickly and Efficiently Resolve Your Technical Needs
  • Support Portal with 1Password Vault to Protect your Credentials
  • CHESA IT Services

CHESA SUPPORT SERVICES

  • System Maintenance Conducted by Industry Experts
  • Proactive and Reactive Professional Services Support (Onsite or Remote)
  • Patches, Updates, and Upgrade Cadence
  • Dedicated Customer Success Manager
  • Customer Success Review Cadence
  • MAM Troubleshooting and Resolution
  • System Health Inspection Cadence

CHESA Advanced Consulting

  • Media Asset Management Consulting
  • Workflow Development
  • Cloud Services Consulting
  • Migration Planning

We value our relationship with CHESA equally for their vast knowledge of industry technology across the spectrum, and their perceptiveness in assessing our unique needs, delivering incredibly valuable services to our organization.”

- Eric Grau

Manager, Media Asset Management Department
Joyce Meyer Ministries

Discover how a CHESA Service Level Agreement Can be Tailored to Meet Your Needs

Share this...
Share on LinkedIn
Linkedin
Share on Facebook
Facebook
Tweet about this on Twitter
Twitter
Email this to someone
email