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A CHESA Service Level Agreement (SLA) provides a white-glove support and service extension to your creative team. Our SLA clients receive regularly scheduled proactive support, along with reactive support when needed.
CHESA’s SLAs provide proactive maintenance toupdate systems and monitor their health, enabling a quick response to any issues that arise. Our support team- one of the largest and most skilled in the industry- operates as an ingrained member of your organization to manage software upgrades, address day-to-day concerns, and generally keep you humming along – all with an understanding of the minutiae of your business.
As industry experts, CHESA will maintain your system to keep you up and running at the optimal level – a service our clients find invaluable. The benefit of such maximum uptime and efficiency makes the SLA a fantastic return on investment.
The integrated systems environment you have put into place does not remain static. Your workflow is constantly impacted by changes, upgrades, and updates. CHESA’s SLA team brings to your environment vast and deep experience across a host of platforms, keeping you connected and seamlessly delivering the best possible user experience so your team can perform at the highest level. Clients use our SLA’s to fill the gap of additional technical expertise in supporting creative content operations.
Whether we established your systems or not, CHESA takes ownership of the whole picture, freeing your staff from time consuming troubleshooting and finger-pointing between multiple and various technology companies inyour environment. An SLA allows CHESA to address any issues so your team can focus on their daily duties, instead of putting out fires.
(CHESA) were a wealth of information right from that first call. We discussed all of our needs, talked about all the solutions I had been researching and diagnosed all of the challenges we had been having.”
- Jermaine Harrell
Manager of Media Infrastructure and Technology
Complex Networks
CHESA designed a solution to give everyone faster access to the data, to make content searches and retrieval quick and easy, and to reduce the amount of administration time. It’s a win on every count.”
- Jeff Wolfe
NASA Contractor for NASA Imaging Services Communications System Engineer Abacus Technology
We ingested 3-days of underwater shoots that generated 4TB of RED (REDCODE®) raw footage at 8K. We ingested it as fast as the hard drives could handle, and transcoded the footage so the producers could screen and review it, which took just a few hours. If we didn’t have CHESA’s solution, it would have taken perhaps a week; it was nice to be able to turn it around so quickly!”
- Nick Spiropoulos
Senior Editor Cortina Productions
I have incredible peace of mind knowing that we have an extremely reliable system in place and, if there are any issues, CHESA will take care of them.”
- Jack Duncan
System Administrator Root Inc.
We need somebody on the forefront that understands our needs and looks out for us. CHESA knows all the players and knows the right direction to take. And that’s key to our time management. We don’t have time to run around trying to figure things out.”
- Kevin Leonardo
Director of Event & Video Production U.S. Figure Skating
My first initiative was getting a good shared storage solution and MAM platform into the workflow. I realized migrating to this workflow wasn’t a one person job, so I called CHESA.”
- Ben Meadors
Manager of Post Production Spotify Studios
CHESA makes sure we get what we need. No more, no less.”
- Jeff Plum
Consultant, National Institute of Health (NIH) Vice President MedData Research Inc
CHESA has made our lives a lot better. Every sport has different needs and budgets, but that doesn’t matter to CHESA. They bring us solutions that meet our needs, and their support is of the highest levels.”
- Sean Rainey
Manager Of Video Production Philadelphia Phillies
CHESA offers flexible packages from 9×5 Next Business day to 24 x 7 x 365. Our SLAs involvea flat, annual rate that includes routine, ongoing, preventative maintenance balanced with the need for reactive troubleshooting and issue resolution. Clients find this beneficial as itfits nicely into their budget and is custom-built for their needs. No more, no less!
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At CHESA, we dont bring a pre-packaged answer in search of a question. Our primary mission is to first understand your unique challenges and needs, and then architect the optimal solutions tailored to you.
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