As NPBC planned to further expand its VOD and streaming services, the church recognized it was under-utilizing its CatDV media asset management system, along with facing a workflow challenge from its integrator at the time, who provided the church with an incomplete archive system. Preparing to take on a wider role at the church beyond just overseeing the media department, the pastor’s son, Rev. Joshua Thomas, felt he was missing the guidance and support he needed from his integrator. So Rev. Thomas began looking for a new partner – and he turned to CHESA to disentangle his systems and boost capabilities by better defining the workflow and documenting procedures. Then when the COVID-19 pandemic completely disrupted normal operations, Rev. Thomas engaged a CHESA Service Level Agreement (SLA), knowing the increased value of steadfast support at such an unstable time.
One of the biggest drawing cards with CHESA was the amount of CatDV deployments the company had done and the CatDV knowledge that was in-house, that would allow us to utilize that knowledge and help us change some of our best practices.
CHESA
