At Chesapeake Systems, we help our customers achieve success by designing, developing and deploying robust, modern systems for their organization. We do that by listening to our clients, understanding the challenges they face and then proposing various solutions. We take the time to talk our customers through the proposal, educating them on the merits of different approaches.
How we work:
Getting to know our clients, learning about their challenges and advising them on the best way to move forward is at the core of our identity.
At Chesapeake Systems, our goal with our deep-level consulting is to provide customers with the best overall and cost effective approach to ensure they have the right technology infrastructure and workflow solutions in place.
What we’ll look for:
- How you work
- How you collaborate
- How you store your files
- What your standard operating procedures are
Chesapeake Systems will embed with your organization, spending time with different users, observing them at work. We’ll develop a document detailing your current system, identifying where your bottlenecks are and citing our recommendations moving forward.
Our scope of work ranges from high performance, massive storage systems to solutions for small businesses.
A new paradigm of storing, organizing and distributing video has emerged and Chesapeake Systems is ahead of the curve at helping customers adopt these new technologies. We know a lot of people have to coordinate, touch, edit and provide feedback on your media and we understand how important a highly accessible data storage system is.
Here’s where we can help with:
- Organization and discovery of content
- Effective storage
- Automating tasks and workflows associated with modern content creation
- Longterm preservation and archiving of content
After listening closely to your expectations, we will identify the best solutions and provide all documentation and necessary training so that you can be proficient with your new set-up.
Service Level Agreements
Fundamental to our relationship with customers is the ongoing support we offer through our Service Level Agreement.
As industry experts, we are able to maintain your system and keep you up and running at the best possible level – a service our customers find invaluable.
Our most common service agreement involves a flat, quarterly rate for routine, ongoing, preventative maintenance balanced with the need for reactive troubleshooting and issue resolution. Customers find this beneficial as it fits nicely into their budget and does not involve a long-term commitment. We’ll scope out exactly what we’ll cover the anticipated response time.
Benefits of the SLA
- It’s a proactive approach
- Provides routine, ongoing maintenance and minor updates
- Guaranteed response time
- Easy to budget
- Industry experts maintaining your system
- Next-generation monitoring